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TERMS AND CONDITIONS
All students must provide a signed waiver
form at the time of their lesson
. You can download and print our Waiver
Form here to fill out and bring to the first
lesson. We also have waivers available on location at the
lesson/camp.
PAYMENT
Services will not be provided without prior payment of
a minimum deposit. All remaining payments are due at the
beginning of any services provided. Surf lesson packages
must be paid in full at the beginning of the first lesson,
or the lesson will be charged at the individual lesson rate.
Payment can be made by cash, credit card or check at the
beach, or by check or credit card in advance. Uncleared
checks will incur an additional $25 processing fee.
SURF LESSONS
Cancellation/Reschedule Policy: Each lesson or lesson package
requires a minimum $50 non-refundable deposit for every
4 students or fraction thereof (1 to 4 students = $50 deposit,
4 to 8 students = $100 deposit, etc). Any remainder due
for a surf lesson or a surf lesson package must be paid
at the first lesson. Students that haven't arrived at their
scheduled lesson and cannot be reached by phone are considered
no-shows 20 minutes after the scheduled lesson start time
and will not be refunded their deposit (call if you are
running late and we will do what we can to accommodate you).
Lessons that start late due to student tardiness will end
at the originally scheduled time unless other arrangements
are made.
All cancellations and reschedules must be made via email,
or, if less than 48 hours before the scheduled time, they
must be made by phone. Lessons rescheduled more than 48
hours prior to the scheduled lesson start time will incur
no fee. Lessons that are rescheduled less than 48 hours
before the scheduled time will be charged a $35 reschedule
fee.
SURF CAMP
Cancellation/Reschedule Policy: All camp registrations
require either payment in full or a minimum $100 non-refundable
deposit per student, per week. Any remainder due must be
paid at or by the first day of camp.
All cancellations and reschedules must be made via email,
or, if less than 48 hours before the scheduled time, they
must be made by phone. Surf camp reschedules must be requested
at least 48 hours prior to camp to incur no reschedule fee.
Any surf camp session that is cancelled or rescheduled less
than 48 hours before the scheduled time will be charged
a $35 reschedule/cancellation fee per student. We do not
provide reschedules for camp scheduled for the same day
- such situations are considered no-shows and will not be
refunded.
Early drop-off and late pickup need to be arranged in advance.
If we have no early drop-offs or late pickups scheduled,
we will be ready to accept campers no earlier than 9:40am
and will not be available to monitor them any later than
3:20pm. Early drop-off starts no earlier than 9am, and late
pickup ends no later than 4pm. Should Learn to Surf LA staff
need to stay additional time after 4pm to ensure a student's
safety until they are picked up by a parent or guardian,
there will be an additional fee of $20 for each 15 minutes
or fraction thereof staff must wait after 4pm for a late
pickup.
RENTALS
All equipment rental fees must be paid in full in advance.
All equpment rental fees are final and are non-refundable.
GIFT CERTIFICATES
All gift certificate sales are final and are non-refundable.
REFUNDS
A non-refundable deposit is due for all of
our services. In the event that a payment or partial payment
is refunded you, your refund will take place in one of the
following ways:
If you paid using a PayPal balance or account, the refund
will be credited to your PayPal balance.
If you paid with a credit or debit card within the last
60 days, the refund will be credited to your card. Depending
on the card issuer, it can take up to 30 days for your refund
to appear on your statement, depending on your credit card
issuer..
If more than 60 days have passed since you made your credit
card payment and you do not have a Paypal account we can
transfer a refund to, we will not be able to refund directly
to your card, and will mail a check to an address you provide
within the US instead, minus a 5% processing fee. If you
cannot provide an address within the US for us to send a
check to, we will not be able to mail you a check, and you
will need to create a Paypal account for us to transfer
the full refund to you.
Double charges: In the unlikely event that
you don't follow the instructions on the payment processing
page by either reloading or opening the page in a new window
while the payment is processing, and in the event that this
action results in a double charge on your credit card as
it states it could on that same payment processing page,
you need to notify us by email, and we will process a refund
for you within 5 business days (please note, as mentioned
above, this process can take up to 30 days to complete,
depending on your credit card issuer).
In the event that you do not observe the terms
and contitions above, but instead initiate a chargeback
through your credit card company, you will be assessed a
$30 chargeback fee which we will charge to your same credit
card to cover our expenses for your erroneous chargeback.
SURF CONDITIONS
Ocean conditions will vary from day to day,
and from hour to hour. We are an experienced surf school
that has been operating in and around Santa Monica Bay since
2001, and we are very familiar with the range of conditions
on the beaches we teach on, as well as the effects of the
tides and currents on them. We schedule our lessons and
our camp activities around the rhythms of the ocean to ensure
the best possible conditions for learning. By using our
services, you agree to defer to our judgement in this regard,
and there will be no refunds, exchanges, or reschedules
due to conditions unless we deem them to be unworkable or
unsafe.
Learn to Surf LA may at any time contact
you to reschedule your surf lesson if for any unforseen
reason we are unable to accommodate you at your scheduled
time. All lessons and availability are subject to change
and/or cancellation. The vast majority (more than 99%) of
our surf lessons take place at the time requested and confirmed,
and we apologize in advance for any inconvenience should
we need to reschedule you. In the event we do need to reschedule
you, please be advised that our policies regarding reschedules
initiated by the student (indicated above) remain in effect.
Learn to Surf LA reserves
the right to cancel any services if we deem the conditions
to be unsafe or if minimum enrolments are not met. In the
event of such a cancellation, all services will be either
rescheduled or fully refunded according to the terms listed
above under REFUNDS.
Learn to Surf LA is not responsible for
any expenses incurred due to travel delays, flight cancellations
or illness/sickness, or surf lesson cancellations.
Learn to Surf LA reserves the right to
refuse service to anyone.
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